Refund Policy
Last Updated: January 15, 2025
1. Introduction
This Refund Policy outlines the terms and conditions under which Capital Dynamics Space ("we," "our," or "us"), registration number 78286400, provides refunds for paid services and products.
We are committed to customer satisfaction and strive to provide high-quality research and services. This policy explains your rights regarding refunds and the process for requesting them.
2. Free Content and Services
The majority of content on our website capitaldynamics.space is provided free of charge, including:
- White papers and research articles
- Blog posts and market analysis
- Newsletter subscriptions
- Basic website access
No refunds apply to free content or services as no payment is required.
3. Paid Services and Products
We may offer certain paid services and products, including but not limited to:
- Premium research reports
- Consultation services
- Specialized market analysis
- Event registrations and webinars
- Training programs or courses
- Custom research requests
Refund eligibility for these items is outlined below.
4. Refund Eligibility
4.1 Digital Products (Research Reports, Publications)
Standard Refund Period: 14 Days
You may request a full refund for digital products within 14 days of purchase if:
- The product was not as described
- Technical issues prevented access to the content
- The content is materially defective or incomplete
Refunds will NOT be granted if:
- You have fully downloaded or accessed the complete content
- You simply changed your mind after accessing the material
- You disagree with the analysis or conclusions presented
- Market conditions changed after purchase
- The refund request is made after 14 days
4.2 Consultation Services
Cancellation and Refund Terms:
| Cancellation Timing |
Refund Amount |
| More than 7 days before scheduled consultation |
100% refund |
| 3-7 days before scheduled consultation |
50% refund |
| Less than 3 days before scheduled consultation |
No refund |
| After consultation has commenced |
No refund |
Note: Rescheduling is generally available without penalty if requested at least 48 hours in advance.
4.3 Event Registrations
- 30+ days before event: Full refund minus 10% administrative fee
- 15-30 days before event: 50% refund
- Less than 15 days before event: No refund
- Event cancellation by us: Full refund or transfer to future event
4.4 Subscription Services
If we offer subscription-based services:
- Monthly subscriptions: Cancellable at any time; no refund for current month
- Annual subscriptions: Pro-rated refund available within first 30 days only
- Cancellation takes effect at the end of the current billing period
- No refunds after 30 days from initial subscription date
4.5 Custom Research Services
- Full refund if we cancel or cannot deliver as agreed
- 50% refund if cancelled before work commences
- No refund once research work has begun
- Disputes regarding deliverables will be handled case-by-case
5. Non-Refundable Items
The following are NOT eligible for refunds under any circumstances:
- Services already rendered or completed
- Content that has been fully accessed or downloaded
- Discounted or promotional items (unless defective)
- Third-party products or services purchased through our platform
- Administrative fees and processing charges
- Donations or contributions
6. Refund Request Process
To request a refund, please follow these steps:
Step 1: Contact Us
Send a refund request to [email protected] within the applicable refund period, including:
- Your full name and contact information
- Order number or transaction ID
- Date of purchase
- Product or service name
- Detailed reason for refund request
- Any supporting documentation
Step 2: Review Process
We will review your request within 5 business days and may contact you for additional information.
Step 3: Decision Notification
You will receive written notification of our decision via email within 5 business days of our review.
Step 4: Refund Processing
If approved, refunds will be processed within 7-10 business days to the original payment method.
7. Refund Methods
Approved refunds will be issued using the same payment method used for the original purchase:
- Credit/Debit Card: 7-10 business days (depending on your bank)
- PayPal: 3-5 business days
- Bank Transfer: 7-14 business days
- Other methods: As originally paid, or by arrangement
Note: We are not responsible for processing delays by financial institutions.
8. Partial Refunds
In certain circumstances, we may offer partial refunds:
- Products or services partially consumed
- Subscriptions cancelled mid-term (where applicable)
- Services partially delivered
- Cases evaluated on an individual basis
Partial refund amounts will be calculated proportionally based on the unused portion.
9. Exchanges and Credits
As an alternative to refunds, we may offer:
- Account Credits: Applied to future purchases
- Product Exchange: Swap for different content or service of equal value
- Service Rescheduling: Move to alternative date/time
Credits and exchanges must be used within 12 months of issue and are non-transferable.
10. Technical Issues
If you experience technical problems accessing paid content or services:
- Contact us immediately at [email protected]
- We will work to resolve technical issues within 48 hours
- If issues cannot be resolved, full refund will be provided
- Refund period may be extended while resolving technical problems
11. Fraudulent Purchases
In cases of suspected fraud or chargebacks:
- We reserve the right to investigate suspicious transactions
- Access may be suspended pending investigation
- Proven fraudulent activity will result in permanent ban
- Legitimate disputes will be resolved fairly
12. Disputes and Chargebacks
Important: Before initiating a chargeback with your bank or credit card company, please contact us directly. Most issues can be resolved quickly through direct communication.
Chargebacks initiated without first attempting to resolve the issue with us may result in:
- Account suspension
- Denial of future service
- Recovery of chargeback processing fees
13. Exceptional Circumstances
We may consider refund requests outside standard policies in exceptional circumstances, including:
- Serious medical emergencies
- Death of purchaser
- Natural disasters or force majeure events
- Significant personal hardship
Such requests will be evaluated individually and require supporting documentation.
14. Taxes and Fees
Please note regarding taxes and fees:
- Refunds include the product/service price paid
- Payment processing fees are generally non-refundable
- Tax refunds depend on local tax regulations
- Currency conversion fees are non-refundable
15. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will:
- Be posted on this page with updated "Last Updated" date
- Apply to purchases made after the change date
- Not affect purchases made under previous policy terms
We encourage you to review this policy periodically.
16. Governing Law
This Refund Policy is governed by the laws of Switzerland. Any disputes arising from refund requests or this policy shall be subject to the exclusive jurisdiction of Swiss courts.
18. Customer Satisfaction
Your satisfaction is important to us. If you're unhappy with any product or service:
- Contact us before requesting a refund
- We may be able to address your concerns without refund
- We value feedback and continuously improve our offerings
- Fair resolution is our priority
19. Acknowledgment
By making a purchase through Capital Dynamics Space, you acknowledge that you have read, understood, and agree to this Refund Policy.